Travel Triangle — Non refund of my Maldives trip id[protected] INR

Address:

Hyderabad

I had booked our trip for last year March 2020 then pandemic hit and lockdown started . Now this was not normal circumstances so I asked for refund but they right away denied saying as per policy no cancellation possible.

Therefore firstly TRIP was postponed to June 2020 but when it was not possible then they forced to take me package voucher of 161700/- valid till march 2021.

In January 2021 around 15th I asked for my travel to schedule on Feb 18th 2021, but travel agency said there is no availability in February 2021 (now that’s not my side of problem ) and asked me to travel in march (like I have to do what travel agency will tell me) not with my convenience. Since we didn't have any leaves in march so could not travel .

As we all know second wave of pandemic hit on april 2021 so no further plan could make out. Therefore validity extended till 31st October 2021.

Latest story:
My package was 3 nights 2 days,
ROOM TYPE - 01 NIGHT DELUXE BEACH VILLA WITH JACUZZI + 02 NIGHTS WATER VILLA, MEAL PLAN - ALL IN.

Now I asked my travel partner to arrange schedule on 18th to 21st oct but they are saying I have to pay additional 1100usd (90k inr) for same deal to pay to resort to get the same above package . Since that's not at all possible from my side to pay more I asked for refund but they are saying resort will deduct 900usd (approx. 60% around 72000/-)

Now I am losing a lot of money on both ways. I didn't not receive any kind of service yet.

As we know the pandemic situation was not created by me or by anyone, it was natural so this should have been considered special case and not try to use this as leverage to exploit customer.

I already lost time and money, basically I am the only looser in whole situation as all of travel, partner, resort, transport got their share without providing any service.

Most of all If you place for new travel request every executive in travel traingle is ready to call you, help you but when you want your concern to be heard no one picking up call and reverting emails.