[Resolved]  Travel Triangle — non-responsive poc

Address:Chennai, Tamil Nadu

Hi team,

This is srinivasan here and i have booked for a thailand trip with travel triangle (For 20th january to 26th january). My booking id is 3786923.

My poc is arundhathi (Arundhati. [protected]@traveltriangle.com) and i have booked my travel with holidays paradise tour and travel.
I would like to raise a complaint that, i dont get any update from my poc nor from my travel agent.
I have paid the entire amount but am yet to get any information or calls about my bookings and its vouchers.

Am really worried about how my trip is going to be as even before the trip has started i can see how non-dedicated travel triangle or the agent is. And i am also worried if i would be provided with all that is mentioned in the itinerary or will i be given some reasons/excuses and my trip is going to be completely ruined.

My poc never responds (Leave alone calling or informing proactively) even after i call or send emails.

I would like travel triangle to address this for me and give assurances that my trip would be as planned and delivered well and also would like to have a more dedicated poc for me instead of the current person.

Expected a lot from travel triangle, but i have already lowered my goodwill for travel triangle even before the trip has started and now worried about my trip and the experience i would get.

Can you address my concerns here please!!
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Feb 18, 2019
Complaint marked as Resolved 
Travel Triangle customer support has been notified about the posted complaint.
Verified Support
Jan 10, 2019
Travel Triangle Customer Care's response
Hello Srinivasan,

We are sorry to hear about your experience. We have made a note of your concern and are working on it now. Be rest assured that we will provide a resolution soon.

Regards,
Aditi | Team TravelTriangle
Verified Support
Jan 16, 2019
Travel Triangle Customer Care's response
Hello Srinivasan,

Our team has looked into your query and resolved it. Hope all is fine now. We do look forward to make this trip a memorable one for you :)

Regards,
Aditi | Team TravelTriangle
Complaint comments 

Comments

Hi Sridhar,

This is their strategy, they will keep you waiting until your trip start date, they would provide the vouchers on the day or day before your travel date so that you don’t have enough time to discuss with them in case of any discrepancies.
I already faced this issue in Hong Kong where I missed few vouchers from their end and had to pay from my pocket during the trip, so better you plan for a backup for this kind of surprises.
Have a good time and enjoy your trip!
Srinivasan Sridhar's [Complaint's author] reply, Jan 28, 2019
Actually my agent was also pretty decent, he missed few things, but he was far better in handling and responding, but my POC from travel triangle was very bad, she was rude and non-responsive to our queries and actually supports the agent for their mistakes than supporting us when we were already in frustration because of misses from their end. I requested Travel Triangle to specifically change the POC even before the trip, but they didn't and no response on that. THis non-responsiveness is what made me decide that i will not choose Travel Triangle at all
Hi Aditi,

Thanks for the response. I got a call from your POC Arundati today and asking me about my complaint.
Should i as a customer ask her to voice my concerns? I dont know how this information is even getting communicated to her. I was expecting some customer service/Grievance team to give a call and handle this.

She is just arguing and giving justification as to why she cant respond, rather than help customers feel secure with Travel Triangle. I could have given her right back for the way she is responding but thats not my objective.
My current concern is to have a good trip which i currently dont feel secure. I rather have a slightly better rapport with the agent than the Travel Triangle POC who should actually be my one stop destination for my queries and act as our support but here behaves as if we are being given free service.
She says she is loaded with other customers to handle. I understand her workload and would request you to kindly relieve her off, from handling me as an additional customer.
Can i get my POC changed and get someone with whom i can have that trust that, i shall be able contact them when i need them and be able to talk with them better.

Business is all about trust and currently Travel Triangle has let that part down and i hope it will do something to earn that back
Can i get any response or call from Travel Triangle?
No response from Travel Triangle. Thanks for the bad experience. Makes the job easier for us to not choose Travel Triangle next time :)
Srinivasan Sridhar's [Complaint's author] reply, Jan 16, 2019
no its not resolved, i still have same POC

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