[Resolved]  Travel Triangle — not getting acceptable refunds

Address:	Gurgaon, Haryana, 122015
Website:	Travel Triangle

This is to bring to your notice that we booked trip to Kerala with Booking ID: 2900617 with Travel Triangle ( quotes provided by -UNIRISE TRAVEL RIDER SOLUTIONS LLP. But due to natural calamity our flights were cancelled (Attached Screenshot) and we could not avail the trip. Now, when we are asking for refund [protected]@travelrider.in is saying he can only refund 50% out of 1, 08, 300 ( 4000 INR were charged extra for the person who joined in later). This is extremely unacceptable as we were not at fault. How could we have reached the place when our flights were cancelled?

We were constantly assured that everything was okay in Kerala (both Sandeep and driver). Not once did they say to cancel the trip as it is unsafe. Who would have been responsible had we been stranded there? Does money matter more than human lives? Was our security and well-being not the responsibility of the company? On communicating the same to him he said why should his company bear the loss. On the same lines, why the customers who were misguided and could have been possibly stranded suffer loses. This makes no sense to me. Therefore, reaching out to you to this forum to address the issue ASAP.

We would appreciate your intervention here at priority as this has caused a lot of inconvenience to us. We might not be able to trust Travel triangle in future for any of our travel needs owing to our experience.