Travel Triangle — not providing the promised hotel

Address:

500032

Hi team,

I want to raise the complain regarding the booking number 6239479. I was confirmed about the booking in abad green forest in thekkady from gsk travels and have made the payment for the same. The invoice received by you gives the confirmation for the same.

But today when we visited the property we were told that there is no booking on my name which after calling gsk travels told that booking has been changed to a similar hotel. However i was shocked to see the hotel. The rooms are non-ac substandard with no greenery like the way it was there in abad. The reception guy at thekaddy grand himself confirmed that this hotel is not comparable to abad. That is a premium hotel and it is not. As per company rule if the travellers didn't get the desired property they should be offered something similar or better. The invoice which i have recieved as confirmation from darshika confirms abad green forest then how can it be changed without my confirmation.

Please note:

Transferred from a premium to a normal hotel.
Moved from ac room ac to non-ac room.

I want a proper resolution on this at earliest.

Based on our communication you told abad has canceled the hotel because of a high number of walking customers. The abad reception has straight away denied saying it is nothing like that and they have not received any booking in my name.

Further, our communication with gsk travels it was told that i had to pay ₹3.5k extra for abad which i didn't so they have canceled it. I think gsk travels contradict what they have told.

The fact is i was asked to pay the differential amount at the hotel reception which i did agree. I don't find any reason for canceling it before me visiting the property as i have agreed to whatever he told.

Looking for a satisfactory resolution.