[Resolved]  Travel Triangle — Poor laision by travel triangle for abroad mauritius trip and unethical behaviour

Address:	Gurgaon, Haryana, 560093
Website:	Travel triangle

Hello mr manager
1. Plz refer my trip id 1577717 for mauritius trip agent "travel triangle". The itinerary forward to me by ms shafali bhagat of company on 23 may 17 and repetitive discussions taken place between self and mr harikirat singh (The main agent of travel triangle).
2. I was on jus 3 days trip to mauritius from 09 jun 17 to 12 jun 17 for 4 d/3n.
3. Point of contact in mauritius was ms leena of "island walk".
4. The itinerary discussed and handed over to me were totally different.
5. As location of hotel intercontinental was in north west of mauritius island, i requested for south tour and ile aux cerf tour to be planned in itinerary.
6. Handed over itinerary was way different and as follows...09 jun 17 was arrival and leisure day. 10 jun, saturday was north tour, 11 jun (Sunday) was ile aux cerf and 12 jun was departure from hotel.
6. After repetitive efforts to contact ms leena (Agent in mauritius), on 09 jun night 2030 hrs, i was told that on 10 jun, south trip can not be done as north trip is planned. I never wished to go for north tour. I informed the same to mr harikirat singh. So best available told to me and was to do ile aux cerf island tour. Mr harikirat said that he has written mail and will arrange for south tour on 11 jun. So i went ahead and did ile aux cerf island tour.
7. For 11 jun, till night 2000 hrs of 10 jun, no information was available either with travel agent, or with hotel, for which lots of mail were exchanged and tie up continued. Mr harikirat singh is well aware of that. When contacted on 11 jun morning, 0700 hrs.. Ms leena said that she is not aware of any mail and no instructions are there from her travel planner. However, mr harikirat said that he has written mail and tie ups done. Well mr harikirat did not respond to either whatts app or any mail till 1100 hrs and ms leena also dint take any responsibility. Envisaging that day 2 (11 jun) going waste, i arranged a private vehicle at 1100 and could do somthing. Well it was well shocking to listen from mr harikirat singh therafter. I quote"hotel is in charge of sight seeing. They were informed yesterday about your preference still they could not provide. Which is not our fault". After receiving complete money and responsible for planning trip, he said "i have written mail and if its not provided than its not our fault". So in this situation when a customer paid full amount and has confidence that all will go fine... Now he is suddenly nowhere then what should a customer do?.
8. As per schedule my day 2 has gone totally waste.

9. Whole idea behind coming icm mauritius for 3 day was to gainfully utilize from trip.. Which did not happen. Agent s don't pickup phone and no response... As also felt by mr harikirat singh.. Indicate s poor laision and reputation as well.
10. Whole time energy and money was spent for these 03 days. Where 02 days have gone completely waste due to poor laision, planning and no response to customer. Inspite of lots of calls, whats app msgs, and mails written, no positive response. U can understand the time effort money and energy gone wasted in this whole process.
11. Well my complete trip was screwed up. With total morale down, cutting sorry figure in front of my parents and waste of time and energy, i am so disheartened with travel triangle team.
I aspect due apologies from company, issue warning to agent and incorporate sop on the issue. Further a suitable compensation must be provided where 2/3 days have gone totally waste due to inappropriate laisioning and poor resposnse and ethical behivour of agent.
Anticipating an earnst reply