[Resolved] Travel Triangle

[Resolved] Travel Triangle — refund claim

K Kevin09

I have taken the land package cost for thailand and cancelled the trip due to the issue of corona virus. I have paid around 28% of the cost but they are not refunding any amount. They are asking extra money as they have made hotel booking. How a person will travel in such a risky situation. This issue of virus is something exceptional and affecting many parts of countries. Travel triangle as a whole has a wide network of hotels so they should work for the betterment of their customer. They also claim that it is safe to travel and no government orders issued so far to stop the tourist getting in. Booking ref :6715028 Was this information helpful? No (0) Yes (0)
Aug 10, 2021 Complaint marked as Resolved Travel Triangle customer support has been notified about the posted complaint. Verified Support Feb 10, 2020 Travel Triangle Customer Care's response Hello Kevin, We are sorry to hear about your experience. We have made a note of your concern and are working on it now. We assure you that we will provide a resolution soon. Regards, Aditi \| Team TravelTriangle Mar 06, 2020 Updated by Kevin09 Dear Team, There is no reply yet. Kindly issue the refund. Verified Support Apr 27, 2020 Travel Triangle Customer Care's response Hey Kevin, It is unfortunate that you couldn't take this trip with us. Please note that as per the cancellation policy mentioned in the invoice, we are in no position to offer any resolution in this case. Hope you'll understand. Regards, Aditi \| Team TravelTriangle
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