[Resolved]  Travel Triangle — refund money for cancellation of trip due to natural disaster

I had booked a trip to bali for our first anniversary on august 2018 and that was the time there was continuous earthquakes resulting in death of so many lives n leaving ppl homeless. Hence we decided not to travel to bali n asked
For the change of location. We had already done the payment of 65200 to them. But the travel agency holidays 2 cherish from travel traingle didn't responsd properly and they only wanted us to travel asking to pay the rest 35k to them or we don't get our money at all back. They were not ready to listen to our concerns. For them money is more important than human lives. We asked to do the cancellation and we are now fighting with them to get our money back after cancellation.