| Address: | Plot No - 121 , 2nd Floor, Supreme Cowork, Akash Institute, Bhagwan Mahaveer Marg, Sector 44, Gurugram -122003 |
Company name- TravelTriangle
Sir/ Madam,
On 23 Sep 2022, we booked a holiday package to Maldives with TravelTriangle (Ref No:9766180). We paid them INR 20, 000 as advance for the booking. The rest of the payment was to be made post we received the confirmation from the resort. That same day we booked our to and fro flight tickets to Male.
On 30 Sep 2022, we emailed the resort to check if the booking has been done? We were shocked when the resort informed - "There is NO BOOKING against the reference number or under any of your names. Please check with your local tour operator". We immediately let the TravelTriangle know about this. They assured us that there is some 'bug' in their booking system and that they will resolve it asap.
Even after 2 weeks, we have not heard back from TravelTriangle. We have zero update regarding any resort booking.
On 8 Oct 2022, after a lot of follow up with the agent, he sent us a new set of resort options. He asked us to select one. He assured us there won't be any problem again and the booking will be done this time for sure. We made a selection again and asked the agent to proceed with the booking and give us a confirmation asap.
On 10 Oct 2022, once again the agent gets back to us saying that even this resort is not getting booked for some reason.
By this time it has been more than 18 days, and we still have not got a confirmed booking from TravelTriangle. And also since our air tickets were booked already, we requested them to close the case, give us a refund and relieve us so that we are at least able to approach some other tour agency though it is the last minute and package rates would be very high.
We explicitly informed the agent that we are seeking a refund as they have been unable to get us any confirmed resort bookings so far- even after 18+ days of waiting.
Till date, its been more that 2.5 months, and we have not received a refund from TravelTriangle. They are suggesting that they deduct INR 5, 000/- as cancellation fee. We are seeking a full refund of INR 20, 000/- because we are not at fault here. This is not a case of cancellation (since there was NO BOOKING in the first place, hence the question of 'cancelling' charges does not apply). How can we be responsible or made to pay for their inability to honor their commitment?
We are seeking your help in resolving this matter and securing a full refund of INR 20, 000/-. We seek your intervention so that such kinds of agencies and services do not get away with cheating customers and taking money from them through unfair means like this. They take advance from the costumers, do not deliver, then make a 'refund' after pocketing 25% of the amount.
Hope to hear from your soon sir/ madam.
Thankyou,
Neeta
[protected]@gmail.com
[protected]@gmail.com
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