Travel Triangle — Refund not received after 2 years of trip cancellation (Trip ID 6264358)

Address:

Plot No - 29 , 3rd & 4th Floor, Dynamic House, Maruti Industrial Complex, Sector 18, Gurugram, Haryana 122015

My money of Rs 196700 has been blocked by Travel Triangle and Red letter holidays for more than 2 years. I have mailed and called almost infinite times regarding the refund.
Whenever I mail, Travel triangle representative refers to Red letter holidays and red letter representative does not reply.
They have stopped replying to mails and calls.
Moreover Air lines have confirmed that they have refunded the whole amount then why you people are not refunding me back my money.