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Travel Triangle — refund of my cancelled sri lanka trip

Hi : i booked for 7 nights and local travel with travel triangle. I had specifically requested that i need cancellation clause incase we are not able to travel due to covid19. Tjhe booking was done by shivangi johri.

I was asked to pay in 2 installments and i paid my first installment. Due to covid 19 i requested to cancel my trip and refund the money. At this point i was told by mr niraj kumar that my trip has been cancelled and refund will be done in next 10 working days.

After 7 days i followed up with niraj and i was told that my cancellation has been processed and my money should be in my mode of transaction. After that i tried to follow with niraj and shivangi but they are not picking my phone.

I raised a complain in customer care through email but they have not responded or contacted.

This is a very poor customer service and if this is the way they work govt should shut down their business for such unethical way of working.

Br,
Gautam

Complaint Status


[Mar 31, 2020] Travel Triangle customer support has been notified about the posted complaint.
Verified Support
Travel Triangle Customer Care's response Mar 31, 2020
Hello Gautam,

We are sorry to hear about your experience. Please share your Trip ID/ Registered Contact details at [protected]@traveltriangle.com, so that we can further look into it.

Regards,
Aditi | Team TravelTriangle
Updated by [email protected] Apr 03, 2020
My booking ID is 7337515. My contact no is [protected]
Complaint comments  2 Comments     Updated: ShareTweet

Comments

My booking ID is 7337515. My contact no is [protected]
[email protected]'s [Complaint's author] reply, Apr 19, 2020
I have received my refund. Thanks for prompt action on complaint
I have received my refund. Thanks for prompt action on complaint

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