Travel Triangle — refund of my payment made for a trip scheduled during country lockdown

nwhawal

from Powai, Maharashtra

Address:

GOKHALE RD NORTH, X-LANE 86, DADAR WEST., Mumbai City, Maharashtra, 400028

We had booked a tour with travel triangle for assam & meghalaya from 2nd april to 8th april. Unfortunately due to covid-19 leading to a country lockdown we will not be able to travel and asked for a refund of the initial payment made of 18k towards this trip or extention of the same for a year with the same price. However travel triangle has refused to give any refund and is allowing extention only till 31st dec 2020. Since we are service class and kid has educstion commitment, it is not possible for us to reschedule the trip anytime except vacations. The flight price during diwali & christmas vacations are 3 times the rates i had booked and is completely out of our budget. We need a refund for this amount as cannot take a monetary loss of 18k.

Request your help in getting us a refund for this trip.

Reagrds,
Niyati whawal.
[protected]

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Travel Triangle customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

Travel Triangle Customer Care's response Hello Abhishek,
thanks for sharing the details. We have made a note of your concern and are working on it now. Rest assured that we will provide a resolution soon. ~Aditi

Verified Support

Mar 30, 2020

Travel Triangle Customer Care's response Hello Niyati,

We are sorry to hear about your experience. Please share your Trip ID/ Registered Contact details at [protected]@traveltriangle.com, so that we can further look into it.

Regards,
Aditi | Team TravelTriangle

Verified Support

Mar 30, 2020

Travel Triangle Customer Care's response Hello Niyati,

Thanks for sharing the details. We have made a note of your concern and are working on it now. Rest assured that we will provide a resolution soon.

Regards,
Aditi | Team TravelTriangle

Mar 31, 2020

Updated by nwhawal What is the update on my complaint? Travel Triangle team had sent me a closure mail stating that their social media team will handle the concern. I havent heard from anyone as yet.

Apr 03, 2020

Updated by nwhawal Awaiting response on my complaint. Travel Triangle has not yet go in touch with me. How can I escalate the issue now?

Verified Support

Apr 08, 2020

Travel Triangle Customer Care's response Hey Niyati,

Our team has reached out to you and offered the best possible resolution. Unfortunately, the same was not accepted by you. While we won't be able to offer the resolution that you are expecting, but we assure you that your feedback will be escalated to the concerned stakeholders, and it will help us in improving our services in the future.

Regards,
Aditi | Team TravelTriangle

Apr 08, 2020

Updated by nwhawal Ok then. Please be ready to face legal action in that case.