Travel Triangle — Refund of trip to Kashmir (Booking ID: 7768819)

I have just a trip via Travel triangle. They provided couple of agent to contact and discuss about trip plan. I connected with them and finalized the trip from one of them. Now when I discussed about the plan they told me to provide 4* hotel and when I got the brochure I found it was 3*. For that, I connected with agent but they just describe its a 4* user review wise. I had already paid for the same so I tried to connect with Travel Triangle agent but she didn't responded me. After that my few friends made a plan for the same with me so I just wanted to connect with travel triangle team to provide the accommodation for all but neither customer nor agent replied to me and 2-3 days before departure agent replied me on whatsapp and said I was on leave. So at least there should be some one to assist me.Now when I asked for refund they showing me company policies and all. Which is fine but they are also responsible for the same and should compensate at least 50:50 in this. Now after throwing several mails they even not responding me.