Travel Triangle — Reg: Refund amount

Hi Team,

I was looking for Maldives trip on 10th march 2021 and was reviewing on Travel triangle page for the same. Received a call back from agent (Aman AGA Holidays - 91+[protected]) and I queried for some resort, he was checking and said its available and asked me to make the payment (10, 000)
FYI - He was very much particular about payment until I pay he didn't leave me, Even he was messaging me at later night (Around 11:30PM - 12:00 AM)
Once payment is confirmed just received an email from Travel triangle stating payment received but haven't received anything from resort side,
On Monday he asked me for passport details (which he didn't do at the time of payment) he was very particular about money. When he asked me passport details on Monday I shared with him within 10 mins, after sometime I received a message from him stating resort is not available.
So here my question is before receiving payment from customer you should check with resort if room is available or not then you should ask customer to pay for the same which he didn't do.
So again he shared me some other resort option which I wasn't satisfied then I decided to cancel my booking. No response from him on cancellation, he is trying to convince me to book another resort but i wasted cancellation so i sent an email to "Yashika Grover ", There was no reply for past three days now I received email stating below
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Sorry for the late reply.

As per I checked with Mr Aman Ji, your confirmation amount has been received on 03rd December 2021, after that Mr Aman Ji has asked for the passport details so that booking can be confirmed but you haven't shared the passport.

On monday you have to share the passport. After that we processed for the booking but at that time the room was unavailable.

So from this point of view we are not liable to refund the amount because there is not our mistake for this as the room gets unavailable due to late revert.

We can only provide you the alternative for the same.

[protected][protected][protected][protected][protected]-----

So now my question is, this is not my fault at the time of payment why don't you ask my passport details?
why are you specific about payment ?
After all, you should get fees from me only when resort is available
THIS IS TRAVEL TRIANGLE AGENCY FAULT NOT INFORMING ME EARLIER AND COLLECTED FEE FROM ME BEFORE GETTING CONFIRMATION FROM RESORT END

Please do needful for my query

Thanks,
Uma
Email- umashree.[protected]@gmail.com