Travel Triangle — Regarding refunds of our Cancelled Trip

Address:

Travel Triangle

Hi team,

We have planned Thailand trip for 3 couples in February Month, for which the amount of rs. 3, 06, 000 was paid to TT. Later the trip got cancelled due to increasing cases of Covid-19 in Thailand.
On mutual agreement with Vendor and TT team, this trip cancelled and 427 USD (in INR 30, 744 /-) was charged against cancellation. For the remaining amount to be refunded I am still waiting from TT, but not getting any response from TT and nor from Vendor. We have done lot of follow ups emails and calls but not received any response. We have all email communication and recorded calls for record.