[Resolved] Travel Triangle — requested hotel not been booked/ booked hotel without informing us

Biswambhar Saha

from Kolkata, West Bengal

Address:

C/O HERBAL LIFE INTERNATIONAL IND, PVT LTD 36A SHAKESPHERE SARANI, BESIDE RANI BIRLA COLLEGE, Kolkata, West Bengal, 700159

I am planning to travel to andaman on 23rd, and i was informed that once i make the 1st payment they will book the hotel and share the hotel voucher. Later they asked me to make the 2nd payment and i asked for hotel voucher which was committed. They confirm that the hotel will be booked after making the 2nd payment, so i did the payment and now they have send the hotel voucher which we have not selected. I have all the evidence of our hotel preference. Once they receive the complete payment from us, they book the hotel as per their wish, which is not acceptable. The experience is very bitter at the beginning itself, started the journey. I need a quick resolution on this.

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Aug 31, 2019

Complaint marked as Resolved

Travel Triangle customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2019

Travel Triangle Customer Care's response Hello Biswambhar,

We are sorry to hear about your experience. We have made a note of your concern and are working on it now. We assure you that we will provide a resolution soon.

Regards,
Aditi | Team TravelTriangle

Verified Support

Jul 31, 2019

Travel Triangle Customer Care's response Hello Biswambha,

Our team has looked into your query and has resolved it. Hope all is fine now.

Regards,
Aditi | Team TravelTriangle