[Resolved]  Travel Triangle — serious concerns during trip

Dear Sir,

I have following serious concerns which could not be handled by Travel Triangle team (Specially by Mr. Faizan). I request you read till end (Read time 4 mins). This was my second trip through Travel Triangle.

1. I had booking for 4 adults and Two kids. One kid is above six years of age. I communicated all the details of members in advance. But My hotels were not booked considering 6 yrs age of kid. Each hotel allows only up to 5 yrs age and because of that no Extra bedding was provided by hotel. When i called to travel agent he told me please do not tell at hotel that kid is above 5 yrs. Travel agent saved money in that way. I booked 4 stars hotels despite of that i suffered during my entire trip. No resolution being taken till today.

2. In 4 star hotel, I have booked two rooms but in one room there was no Hot water. Outside temperature is 4 Deg C in Manali. I literally had ice bucket challenge. Assure trip given me two emergency no. I called on both but nobody picked. I called for hotel manager but hotel staff told that manager will come at 10:00am only and you cant contact the manager right now as he will be sleeping. I stayed 3 nights in hotel. I expected some help from Mr. Faizan but he also not responded properly. I could not concentrate in my trip because my daughter fall sick seriously due to cold water wash. I was told that hot water supply in only premium rooms but i have booked the premium category rooms only. In last day hotel staff realized and offered me for room change but by that i have already completed my stay.

3. During my trip three times cab driver changed. New driver was knowing nothing about the place. I complaint to Faizan but he mingled with Assure trip and couldn't give any resolution. In fact last driver dropped me and my family on road in the night and left. He even didn't allow to check the vehicle properly even after drop. Mr. Faizan again failed to help us.

After completing the trip, I requested several time to take the action. But Mr. Faizan told that as per terms and conditions services are provided and you are free to take legal action.

I could conclude that travel triangle is ELEPHANT WITHOUT TEETH. They couldn't able to take any action against anybody (Hotel, Cab Provider, Assure Trip etc). If Mr. Faizan would have handle it properly that situation wouldn't arises.

I am repeatedly requested to take action against or provide me compensation. He kept on promising many things but not delivered any of the resolution till today.

Even till today i donot know who is the right person to talk and i ended up writing you. I spoke the Mr Abhishek regarding my grievances he told me to speak Mr Faizan, I repeated all my problems again to Mr Faizan and after coordinating for 10 days, he told to speak Mr. Neeraj Joshi.

It is kindly noted that if i have made all the booking it would cost me 74000/- but i paid 83500/- expecting some service from travel triangle. But I must say Travel Triangle failed miserably. If this review can help other travellers than i got my justice.

Regards
Rahul Agrawal
Booking ID 4205504
Mob:[protected]

PS: I have attached some picture which clearly shows how Travel Triangle and associated coordinator acted whenever required.