[Resolved]  Travel Triangle — services not provided as per the itinerary

Address:	New Delhi, Delhi
Website:	traveltriangle.com

I am writing to you to share my recent experience for my thailand trip package booked through classic trips from travel triangle website. We had opted for a 5 days 4 nights bangkok and phuket trip. Our experience is as follows:
1) we had asked for a personal vehicle for transportation, yet we were provided with sic arrangement.
2) we were promised 4 star hotels. Both the hotels weren’t close to any 4 star hotels. The breakfast at both the hotels was horrible. The rooms in bangkok stank. We had to call for room fresheners to be able to stay inside. The breakfast at casa del m was stinking.
3) we had asked for a leisure tour and not a timed one. One of the traveler has severe migraine problems. As a result of the timed tours, he had horrible migraine attacks all throughout the trip.
4) in our invoice we were charged for transport of a half day phuket tour but in our itinerary we had no such thing which means she was trying to con us. This we realized only after all the other mishaps that she created.
5) the seat arrangement on the way to phi phi was of lowest grade (With no view at all). We were not informed about this earlier and we did not even manage to upgrade our seats to a higher level due to miscommunication at the pier.
6) as per itinerary, phi phi island tour included maya bay, loh sa ma bay, pi le cave and viking cave. We did not see any of these. It was just a 45 min boat ride with no guidance about the island we saw (I am assuming what we saw from boat was the p. P lay island).
7) we did not get anytime to spend on the phi phi don beach. We were given less than an hour to finish our lunch, explore the island and come back to the boat for our return to phuket.
8) flight from phuket to bangkok for one couple was changed without prior notice / discussion. We just received a message from kavita informing the change in pick up time. Because of a change in our flight. We had gone as a group, which made no sense to travel as two different groups. We convinced the airline and came on the same flight.
9) our pick up from bangkok airport was scheduled for 2 hours after our flight landed. (Which she mentioned to us one day before) we had asked kavita to change the pickup time prior to our departure from phuket. This was not done even after we reached bangkok. Kavita did not make any efforts to make provisions for our transfer and expected us to wait at the airport and waste our time. Which would not have happened had she not given us an sic.
10) we arranged for our own transfer to the city costing us 1050 bahts. We had informed kavita before leaving for the airport to cancel the pickup for 4pm if she cannot arrange for an earlier transfer
11) there was no voucher provided for the bangkok temple tour. Despite asking for the updated vouchers / kit repeatedly, we weren’t provided with any. No one bothered to even drop our kit at the hotel and the reason she gave was because we missed our pick up. Which again gets us back to point 1 and 9 we didn’t want an sic.
12) as we did not have the updated kit, we were unaware of the timing for the city tour pick up we were ready by 7:30. We had called all the numbers mentioned on the other vouchers, but no one reverted. Finally managed to speak to someone on the thailand number only to find out that our pick up was scheduled for 12.30 local time. Later in the day, kavita informed us that the pickup was scheduled for 1.30pm. We were waiting in the hotel lobby from 12.30pm – 2.30pm, but the driver does not turn up. When we called the driver to find out if he was coming to the hotel, he was unaware of any pick up scheduled for us. As per kavita, the driver was at the hotel between 12.50 - 1.30 and he had made several attempts to contact us (Called room, called our mobile, searched the lobby). We have confirmed with the hotel staff that no one had come to the hotel for our pick up. You can confirm the same with the hotel. We had been trying to get in touch with kavita from 12.30pm – 2.30pm, but she did not bother to answer any of our calls. She also blocked us on whats app. We also made the classic trips india offices and were told that we will get a call back in 10 mins. We never got any call back from them. Eventually we had to make our own arrangements to go out in the city.
13) safari tour pick up was scheduled for 7:30, the driver did not show up till 8. On reaching safari world we were made to wait for an hour and half just to enter as there was no confirmation about the booking from the travel agent’s side. Marine park tour did not happen.
14) our return flight was at midnight and the airport pick up was scheduled for 6pm. We had asked kavita to reschedule the transfer. No attempts were made to accommodate our request. We reached the airport at 7 and because of some airline policy we were not allowed to check in till 9 so we were just waiting outside for two hours with nothing to do.
15) lunches provided at phi phi and safari world were hideous. More than 100 people were pouncing on the buffet. It was more of a langar experience than some decent lunch setting.
16) kavita has been non responsive and un-helpful throughout the trip. Her standard answer was to contact the thailand numbers for any assistance.