[Resolved] Travel Triangle — they make vendor work without payment

Milesandbeyond

from Mumbai, Maharashtra

Address:	122016
Website:	traveltriangle.com

In travel industry we dont take gurantee of visa,

There terms and condtion also say same thing
Passenger visa got delay by 2-3 days but they are shameless and charged us the penalty

Passenger got their visa, travel triangle got their money but they didnt pay us
Blaming us that we delayed the visa then how did passenger get the visa i ask?

They are not good for travel agent they are fraud they will take money from passenger and not pay travel agency and then they leave there very very rude staff on us like dogs

We got loss of 300000 rupees
Dont deal with them
They take your wholeseller detail and then they throw you out
Not good to fool a small travel agent like me

They are fraud and gundas

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Mar 22, 2018

Complaint marked as Resolved

Verified Support

Oct 13, 2017

Travel Triangle Customer Care's response Hello Vogue Travel House,

We think we have been able to track your details in our database, your confirmation will help. We would like to address the concerns as highlighted by you...

Kindly note that for the particular case mentioned, the entire payment was made to you and the claims of loss of INR 300000 are unfounded. Secondly, kindly note that grant of visa approval is at the sole discretion of the Embassy. In the particular case mentioned by you, there were clear indications that your office had delayed application submission in time. And post that the concerned personnel from your organization became unresponsive to the traveler. We cater to travelers to over 30 international destinations and our agents stand by our best practices in the industry. Customer experience is of prime importance to our organization and it was only when there was no response from your end that we had to intervene to ensure appropriate and timely response is given to the traveler.

Regarding your query on how the visa reached the traveler, kindly note that the visa reached the Delhi VFS office on the day of departure and the same were hand delivered to the travelers in Mumbai through the concerned team members at TravelTriangle.

Our travel agents form the core of our success and we are devoted towards partnering with them to offer unmatched customer delight. The chief reason for discontinuing our association with you has been on accounts of several customer complaints and service related escalations against your organization. It is only after repeated interventions by our team that we were able to ensure and fulfill our promise of a hassle free trip to the travelers.

Regards,

Team TravelTriangle