[Resolved]  Travel Triangle — travel triangle fraud, looting and harassing customer.

Address:New Delhi, Delhi, 110092
Website:Traveltriangle.com

I have booked taxi service package through traveltriangle.com, mrs shivani discussed the tour package and offered me itenary of travel sahyog, which we have finalised and made payment accordingly, but the service which is provided have several deficiency. On second day tour they do not take us to the alpine sanctuary, on 3rd day their driver lied that water is not appropriate for river rafting and it is closed so i offer you to go to chardham for which 2500 additional payment will be charged, i denied this offer but when i reached darjelling i got to know from other tours company and travel sahyog another driver that teesta river rafting is open and people enjoying, on 4th day travel sahyog sent alto car in the morning 4.40 am for tiger hill, however i booked wagonr or sumo which is mentioned in the itenary, i talk to them he debate on this and i finally complaint to the travel triangle for the same. Then after waiting for 4 hour and so many calls, a private number wagonr which was full of dirt has been provided, to us, we have no other options as we have already paid in advance and half day is over we been for sight seeing, on 5th day travel sahyog driver drop us at nepal border and asked to hire another car for pashupati nagar which was part of the itinary, driver supposed to take us to pashupati market but he did not obtain permit so he asked us to hire another car again we have no option because network was not available to discuss the same with travel triangle we been pashupati market by another car, and at last after pashupati market we visited mirik lake where driver asked and humiliate us in front of parking incharge for paying parking fees however all parking is already included in the itinary,

I have very bad experience with travel triangle i am looking forward to penalised
For the amount 98000 inr which i spent on my trip them on account of deficiency in service, mental agony, harassment, ruined trip enjoyment and manipulation.

Kindly file my complaint and take appropriate action.

Regards
Pratik jain
[protected]
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Mar 24, 2018
Complaint marked as Resolved 
Verified Support
Feb 15, 2018
Travel Triangle Customer Care's response
Hello Pratik,

We are sorry to hear about your experience. Please share your Trip ID with us, so that we can further look into it.

Regards,
Shilpa | Team TravelTriangle
Verified Support
Feb 21, 2018
Travel Triangle Customer Care's response
Dear Pratik,

Our team has already looked into your query & reached out to discuss the same in detail with you. As communicated, we won't be able to offer any refund in this case as the agent provided all that was committed. Nonetheless, we have noted your feedback & we assure you that we'll work to ensure wonderful experiences in the future.

Regards,
Shilpa | Team TravelTriangle
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