Travel Triangle — Travel triangle - Refund not received after cancellation of the trip from past 2 years

I have booked a holiday package to the Maldives via travel triangle and its vendor(Kesia holidays) on December 25th of 2019, by paying 10000 for April 11th, 2020 on booking id as 6734394. Later paid two installments, on Jan 5th, 2020 - 62, 075 and march 1st 2020 - 62, 075. Later on due to Covid restrictions my trip got postponed by travel triangle and its vendor to Oct 26th, 2020 with 2000 as rescheduling charge. Due to lockdown all over the country, the flights were not available so that trip got postponed to Feb 17th, 2021 by travel triangle and its vendor.

But vendor asked to pay more than the quoted money for the Feb 17th, 2021 trip. Due to the high budget, we asked the vendor to cancel the trip and repay the money back with an acceptable 25% as a cancellation charge. later on, even after sending multiple follow-up mail and phone calls they finally assured me that amount paid by me will be refunded back with 3 installments. Even after multiple follow-ups, they paid back the first installment on Oct 12th, 2021. Again for the second installment, I have dropped hundreds of emails requesting the refund but the response was in an impolite manner even when I call them via phone they were saying that second installment will be credited in some days. Post that they stopped responding to emails and phone calls by both travel triangle and its vendor.

I request the respected concerned department officials to look into this issue and help to get our refund back. I am fighting on this for the past 1.5 years but couldn't get any resolution. please help us to get our money back.

I have all the details of the payment invoice, a credit note issued by travel triangle, and its vendor in email. they will always say that they are going to call us back but will never do that and keep that phone in a busy state even after seeing our messages and missed calls. I really want to fight against this company for playing with our hard-earned money.

Below are the people associated with this cheating game.
[protected]@kesiaholidays.com, [protected]@kesiaholidays.com
yasika.[protected]@traveltriangle.com, aalok.[protected]@traveltriangle.com