Travel Triangle — trip cancelled by tt and not refunding money

Address:

New Delhi, Delhi

My trip to thailand & bali was booked with travel triangle which included hotel booking and airlines booking across the entire trip. The total amount of the trip was rs. 2, 01, 569 which was paid by me in 3 installments as and when asked by their travel vendor called tripwiser. The assisting agent was shivam prajapati from travel triangle.

The trip start date was 28 nov 2019. It was cancelled from their end on 27th nov 2019. I received the hotel vouchers and was told by both travel triangle and tripwiser agents on 27th nov that flight details will be mailed by 7pm. I suddenly received a call later in the evening on 27th nov stating that the trip is cancelled due to some ongoing business dispute between travel triangle & tripwiser.

I received an automated cancellation email but no one is responding to calls or mails regarding the refund amount and timeline in which i would receive my money paid.

I want to know when will my money be refunded.

Booking id: twsin[protected] / 5334006