[Resolved]  Travel Triangle — trip id 3637090 - extra cancellation charges than given in t&c

I had booked an international trip with traveltriangle (Agent craft holidays) and due to some unavoidable circumstances, i had to cancel the trip.

I had requested cancellation on 21st january 2019 and the trip was planned on 26th march 2019.

The travel agent had booked only flight tickets no booking was done for the hotel.

As per travel triangle policy cancellation charges are :
500 per head for travel triangle.
Airline cancellation charges as per airline rules. Which 10000 + 500 (Gst)
Agent (Craft holiday) charges 5000 per head.

But they are charging as :
Total airline charges are inr 12, 812/- per person x 02 adults = inr 25, 624 with all convenience fees
Travel triangle charges is inr 1500/- + inr 582/- gateway charges = inr 2082/-
Craft holiday charges: inr 10, 000/- on total package

And they are also not sharing cancellation invoice from the airline.