[Resolved] Travel Triangle — trip id 5065875 | |||
I booked a trip to bhutan through travel triangle (Booking id: trip id 5065875) and paid the initial payment of rs.16, 400 to the agent (Valley tours and trek www.valleytoursandtreks.com contact us: 0091-[protected], 0091-[protected] On 5th of aug, i was informed by the agent (Valley tours and treks) that i cannot travel to bhutan due to pm modi's visit and have to cancel my trip, they agreed to pay me 50% of the amount initially even when it was not my fault or asked me to push the dates to a later month. I had no choice but to move the dates to a different date since i was loosing 50% of the amount. The travel agent (Valley tours and treks) did not send me any confirmation or vouchers with the revised dates. Now due to a medical condition, i have been advised by the doctor not to travel so i asked the travel agent to cancel my trip and give me the refund as per the policy. But the agent (Valley tours and trek) is refusing to pay me the refund back and harassing me and is telling me that i need to pay 100% cancellation charges. This is pure cheating and fraud. Was this information helpful? | |||
Oct 13, 2019 Complaint marked as Resolved Travel Triangle customer support has been notified about the posted complaint. Verified Support Sep 11, 2019 Travel Triangle Customer Care's response Hey Rupali, Apology for the inconvenience caused. Our team has looked into your query & reached out to discuss the same in detail with you. Please note that as per the cancellation policy mentioned in the invoice, we are in no position to offer any resolution in this case. Hope you'll understand. Regards, Aditi | Team TravelTriangle | |||
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Plot No -29 , 3rd & 4th Floor Dynamic House, Maruti Industrial Complex Sector 18, Gurgaon, Haryana, India - 122015
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Cancellation Policy :
Cancel the tour before 1 Months 30% Cancellation charged with in your total packages
You guys are suppose to refund the money after 30% cancellation charges.
You cannot change your cancellation policy as per your own convenience!!