Travel Triangle — Trip ID 6264358

My money of Rs 196700 has been blocked by Travel Triangle and Red letter holidays for almost 2 years. I have mailed almost infinite times regarding the refund.
Whenever I mail, Travel triangle representative refers to Red letter holidays and red letter representative does not reply and whenever she replies it is like a threatening statement. Is this the way to treat customers.
She is asking me to "Better contact the airlines". Why should I talk to airlines? I have booked my package through Travel triangle.
I am not borrowing money from you, I am just asking for my money back.