[Resolved] Travel Triangle — trip to kerala booking id[protected]sridhar babu) | |||||
Planned a trip to kerala on 13th august. Travel triangle provided multiple quotation. Selected quotation from travel unbounded. But unfortunately need to cancel the trip. Sent whatsapp message about cancellation process/policy to one of the travel unbounded contact whom i have assigned for this trip on 3rd august. But she did not provided proper input and took two days time and did not provide any info about cancellation charges and how much will i get refund if i do it early. Then on monday that is 6th august, i when through site and submitted cancellation request, since i paid initial amount after submitting the cancel request it ask me to send mail to concern person. I have sent mail to that person and she immediately forward to some other person for cancellation request. Then after two day got the replay saying the 100% cancellation applied since i requested 0 to 7 days before the travel. They refused to give the refund back. They intentionally took lot of time and denied to pay my refund. Was this information helpful? | |||||
Sep 16, 2018 Complaint marked as Resolved Travel Triangle customer support has been notified about the posted complaint. Verified Support Aug 08, 2018 Travel Triangle Customer Care's response Hello, We are sorry to hear about your experience. We have made a note of your concern and are working on it now. Be rest assured that we will provide a resolution soon. Regards, Aditi | Team TravelTriangle Verified Support Aug 16, 2018 Travel Triangle Customer Care's response Hello, Our team had reached out to you and offered the best possible resolution. Glad that the same has been accepted by you. Hope all is fine now. Looking forward to you travel with us soon :) Regards, Aditi | Team TravelTriangle | |||||
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