[Resolved]  Travel Triangle — unethical behavior - change of package from 4n&5n to 3n &4d without intimation & after the payment has been made for 4n&5d

Address:

37/11, SIVA SHANMUGAN STREET, NUNGAMBAKKAM, CHENNAI, Chennai, Tamil Nadu, 600034

Hi im gaayathri from chennai. I recently booked my honeymoon package to havelock through travel triangle & my agent was getz destination from april 11th to april 14th.

I had opted for a 4n & 5d package that comprises of 1 night in port blair 2 nights in havelock & 4th night in port blair. The total package cost was rs. 35, 000/- and i had made my complete payment before the travel.
I had also received vouchers confirming the stay as mentioned above. (Photos of vouchers attached for reference).

Just before 10 days of travel, due to some personal reasons, i had to fly back to chennai on april 14th sunday evening instead of april 15th monday morning.

I requested my travel agents if its possible to change the package to 3n & 4d with 1n in port blair & 2 nights in havelock. But they denied and refused stating that the hotel bookings have already been made and the vouchers cannot be changed.

Despite being a complete loss to me, i still accepted to pay the full amount for 4n & 5d and chose to fly back on april 14th sunday and stressed to my travel agents not to change the pkg or the iternary & to retain the the original plan as it is.

When i arrived at port blair on april 11th, to my despair i found that my total package and iternary has been changed and my stay and hotel bookings had been cut short without my prior knowledge.

I immediately contacted my travel co-coordinator anjali & lakshman from travel triangle & tanya from getz destination. They all claimed that the package had been changed to 3n & 4d based on my flight details, when the actual payment has been made for 4n & 5d.

It was completely an unethical behavior from the end of travel triangle & the travel agent to leave the clients at total despair when they are at the midst of the tour. No one actually responded to the phone calls and they kept delegating the issue from one person to the other.

At one point their behavior and their tone over the phone was complete rude and lethargic. They refused to accept the mistake they had made and only tried convincing us as though we had no option.

When questioned as to why there was no official communication about the change of package or why amount was revised not revised based on 3n & 4d, they remained silent and tried cooking up some stories to convince us.

I had actually booked for a honey moon package but spent my total time there in a mental trauma, trying to make continuous phone calls to make them understand and change my hotel booking and extend my stay.

But they all raised their hands saying that it was impossible to change the bookings at last min and that we had to stick to the plan.

Finally i had to book my hotels in havelock for one more day through agoada and had to spend for the sightseeing there from my own pocket despite of paying 35k that included all the above.

So it’s been a horrible and a complete loss to me and i have been literally cheated and left stranded in havelock without any kind of support from neither travel triangle not the travel agent.

So following is the jist :
1. Payments has been made for 4n & 5d including stay and sightseeing for 2n in havelock & 2n port blair.
2. But upon our arrival it was intimated that the pkg is only for 3n & 4d with 2n in port blair & 1n in havelock and all major sightseeing such as elephanta beach etc had been cut down.
3. I had been undergoing so much of metal stress and trauma during my stay there when i really ought to be spending my time happily in my honeymoon.

So it’s a completely a fraudulent and unethical behavior from the end of both travel triangle & getz destination and i demand a complete refund of my amount that i had paid for 4n & 5d.

I have all the necessary proofs and chats with the agent if required, to prove my case and i am ready to take legal action against travel triangle & getz destination, if they deny to pay the compensation and refund of my amount.

Attached herewith are the following for your reference:
1. Initial quote of 4n & 5d that was submitted by the travel agent along with complete iternary
2. Acknowledgment & receipt for the payment made for 35 k
3.. Vouchers of hotel bookings in port blair on april 11th & 14
4. Vouchers of hotel bookings in havelock for april 12th & 13th.

Kindly arrange for the "refund of my original amount based on 3n & 4d package and the compensation of amount that i spent for hotel booking & sight seeing in havelock" at the earliest. Else i may have to take suitable legal action against travel triangle & make this issue go public in all social media forums, for no one else must suffer or be cheated with some mere brand names.