Family Holiday Voucher Powered by Yatra.com — Not received the Voucher

Address:

Valsad, Gujarat

On 23rd March I received an email regarding a Holiday Package of 3N 4 Days powered by Yatra.com for Rs 3999.Alongwith this voucher I was entitled to one of the 4 gifts namely Grasim Suit pc,Maxima Gents Watch and 2 more which I forgot.Also there was a special gift,A Trolly Bag, which was additional if I would purchase the voucher at that time only.So keeping the trust in your Brand name,I purchased the voucher right away. Now as per Madam Chandan,who was communicating with me, I was entitled to A Trolley Bag alongwith one of the other free gifts of my choice alongwith my Voucher ,all for Rs 3999/-. Next day I received a call where they wanted to confirm my request,they told me regarding the free gifts as well as an additional Rs 499/- to be paid within 90 days.I agreed to that also.Then on the 1st or 2nd April (not sure),I received a verification call to verify my order with all the details.At first I refused the order and wanted my refund since they were not ready to give the free gift of my choice.Then after their assurance I agreed to verified my order ,they read out all the Terms and conditions on the phone alongwith the payment details.They must have also read the url which i don't remember,but they insist on doing so.Next day I receive all this in my email with my order Id [protected],terms and conditions,but no url. Somewhere in May end I try to pay but where I dont know where.I try to call the Customer care,they say not availible.None of the support phones work.Even [protected]@baggittoday was not working since it would be redirected to the complaints forum where Bagittoday was declared a FRAUD site.I was very dissappointed knowing that I was cheated. Again in July, I tried calling and luckily i could talk to someone but I received a response that my order has expired.Now WHAT DO I DO??.You can check every detail on the recording of phone calls as well as emails sent to me.Even Promo codes were sent but NO URL for Payment.NO VOUCHER,NO TROLLY BAG, and NO FREE GIFT received by me, after so many promises from a company whose name is so big.Very sad.