Travelguru — Worst Experience with Travelguru

Address:

Pune, Maharashtra

I have booked hotel Sky Blue Resort at Lonavala (on 5-june-13) for one night stay(8-June-2013) through Travelguru.

I had started my journey from pune at 1.00 pm. While leaving I thought to confirm with sky blue resort about my hotel booking. I have called to sky blue resort, manager have told me they have not received my booking confirmation. They told me call to travelguru and asked them to send confirmation mail to resort.

while travelling I have called at least 5 to 7 times to travelguru, every time they have told me your booking has confirmed. You can reach resort you will get room. But at the same time hotel manager saying they have not received mail confirmation. I reached sky blue resort at 4 pm, till that time hotel was fully occupied and they have also not received confirmation. Again I have called to Travelguru, now they have transferred called to other department and I have to wait for half an hour on each call. Again I had called at least 4 to 5 times but have not received satisfactory response.

Finally I got call from escalation team(Jit) and he told me they will give me alternate hotel Ryewood Green. Still I am not aware why I have not received confirmation of Sky Blue Resort hotel.

I have reached Ryewood Green hotel at 6 pm as suggested by Travelguru. First of all no one is there at reception area, I have asked to waiter about Manager. He told me manager had left for the day. He called to Manager and I have talked with him, manager told me he have not received any mail/phone for room booking.

This 5 hours are horrible for me, not getting hotel even though paying full amount in advance, rain is not stopping at the same time, daughter and wife was disturbed.

8-June was my daughter's birthday and we came to Lonavala for enjoyment and refreshment. But due to your irresponsibleness and unsatisfactory answered by your team, we got frustrated and finally we have to cancel our booking.

I was in impression that Travelguru is one of the largest trusted hotel networks but in actual it was my biggest mistake. Now onwards I will not suggest to anyone to book hotel through Travelguru that is for sure.