Travelguru.com — Hotel booking

Address:	Mumbai City, Maharashtra
Website:	travelguru.com

Dear Sir, I have made online hotel booking through travelguru.com My Booking ID. TGUA[protected] by mistake I made my booking in my nick name manish baheti but my original name is Mahesh Baheti. I called travel guru so many times to change the booking in my original name but it is almost 4 days passed I have not received any confirmation from travel guru. I transferred full amount of my room booking at the same time now it is very embrassing situation for me should I wait or cancel the booking. Not only this during booking their executive Mr. Manish Goel confirmed me that only the person who will stay in the room has to carry the original id proof. It doesn't matter that who is booking the room. After payment when we call to the concern hotel the person their says that it is compulsory that person who made booking has to stay in the room so because of that we ask TRAVELGURU to change the booking person name and keep the same booking. Now from 3 days they are asking that hotel person may ask for the charges for changing the room so we ask them about the charges for the same but till today neither they informed us about the charges nor they change the name. I feel I made a big mistake and pay them fully for the room teriff.