Travelguru — Complaint regarding Fake hotel booking

Address:	Mumbai City, Maharashtra
Website:	www.travelguru.com

Hotel Confirmation no- TGU[protected]

I made a booking for Coco's resort GOa on 19th Jan 2017 paying RS 4945, recieved a confirmation mail from travelguru, but at the time of checkin to the hotel, reception denied the booking. Travelguru did not intimate us regarding the same, not they gave us an alternate for this. Our holiday was totaly ruined. Nor my amount has been refunded yet. I need a strict action against the. I have all the supporting documents.

This is one of the Worst hotel booking site. I had booked a hotel in Goa 15 days prior to my visit. Got an email confirmation with the booking voucher & details from Travelguru. At the check in time, after reaching at hotel the reception denied the booking, saying that it was not confirmed. We waited for almost 6 hours, gave number of calls to Travelguru, but the issue wasnt resolved. They did not intimate us about the cancellation nor they were ready to refund the amount.Customer support is not good. I would suggest not to book anything from this site, . they are hopeless people. If they are not able to run this site they should close it. Total waste of time!!!