[Resolved] Travelguru — Fraud Booking made

kbha

from Delhi, Delhi

Address:

Gurgaon, Haryana

The site took my booking for a hotel while the hotel had informed them well in advance that there was no inventory available. based on this hotel availability, i went on to make other bookings as it was pivotal to this availability that i planned my entire holiday. however i subsequently called up the hotel only to realise the facts. the website had cheated me to the extent that if i reached teh city without this chance communication with the hotel before, i would have been stranded or lodged in some terrible location. upon realisation i cancelled my entire trip and that cost me cancellation charges for the entire trip. The websitte must compensate me for the extreme greiviance caused due to this.

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Aug 14, 2020

Complaint marked as Resolved

May 13, 2014

Updated by kbha Despite repeated follow up with the company all they have done is refunded the amount charged for a booking which was in any case not available. The hotel confirmed in writing that the Travel Agent had been informed 1 week before that no rooms were available for my date. the travel agent also admits this cheating on their end however choose to ruin my holiday and now there is no response from them on the related matter other than "we have refunded the paid amount".