Travelguru — Hotel booking

Address:

Mumbai City, Maharashtra, 173204

Sir,
I booked a online hotel for 2 days with travel guru i payed full amount to them on 28 dec 16.my booking was on 30dec16 to 31dec16.On 30dec16 when i reached the hotel at 7pm the hotel manager told that no booking is done with ur name.after continously trying for 1 hour thier representative attend the call and told that we have booked alternate hotel for u pls check in their when i reached that hotel the hotel told they have no room available i again called travelguru and they told that they will call in 15 min and arrange a hotel but they didnt call or arrange a hotel i have to wait for 3 hours in cold with my family in manali bus stand waiting for thier call but they didnt bother to call .