Traveltriangle — No refund for trip which was cancelled due to covid and agent is not cooperating with customer friendly T

Sayantani Nath

from Ernakulam, Kerala

Address:

Gurugram

Hello,

This is regarding my Trip ID 7006287,

Even after back & forth email communication as well as phone calls, we havent received our pending refund from TT as well as agent who handled our iceland booking, rather we are being given a credit voucher to be used witjin Dec 2021 for the amount of Rs 112000 and The agent wants us to pay double the amount (Rs 2.5 Lakhs ) for a trip which would cost equal & sufficient with the credit note which they had given to us.
The Agent twilight escalapdes isnt even cooperating well with us now hence we dont have any trust in making any bookings with them.

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Travel Triangle customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2020

Travel Triangle Customer Care's response Hello Sayantani, we are sorry to hear about your experience. We have made a note of your concern and are working on it now. We assure you that we will provide a resolution soon. ~Nirav

Nov 04, 2020

Updated by Sayantani Nath Hello TravelTriangle Team,

Your customer care agent is not giving us any resolution but forcing us to accept a credit note which is only inclining towards the benefit of the vendor by giving us no other option but to accept the T&C’s which is not favouring us.

The vendor has been talking to us very rudely and I am really not certain if the vendor is actually going to give us a trip which is worthy of the credit note or we are just gonna get cheated with the trip that she has to offer as we could see that she was charging an exorbitant amount for something which we could rather get at a much lesser rate, had it being planned by us.
The lockdown being imposed was probably a blessing in a disguise or an eye opener for us to find out what the actual rates are really for an Iceland trip and that the vendor is just charging us an exorbitant amount.

You can’t really force us to agree to whatever T&C’s the vendor imposes and then call yourself a customer centric company. If we agree to the credit note, then you too have to come up with a solution where the T&C’s protect our needs as well which unfortunately is not the situation right now.
There has to be mutual benefit for both the parties here instead of it being just one sided.

I needed a resolution/refund which looks justified.