Traveltriangle — Not refund money 8000

vel717

Address:

Travel triangle and agent is classic holiday kashmir

Team,
My booking id is 7189879.

Due to covid 19 and my wife personal health issues we not able to make this trip even after next year.
As per the quotes and voucher shared by classic holiday kashmir on feb 2020 and cancelation policy mentionedover there (attached snippet) the advance full money has to return if cancel trip 15 days earlier and unavoidable circumstances of kashmir.

I have spoken to this agent and they agree to refund two weeks before. But for last two weeks they not did transfer advance.
Whenever I contact I not get genuine response from them.
Today again I called they asked me to drop a mail.
I paid advance based on good hope on travel triangle and classic holiday kashmir and policy made in quotes which shared on Feb 2020. Be in your words and do not lose travel triangle team dignity by cheating customer .

Moreover in the quotes which shared by classic holiday kashmir they mentioned the full amount refund if cancel before 15 days. I have attached the snippet for the quotes and cancelation policy they shared to me.

So please help me to get refund

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Travel Triangle customer support has been notified about the posted complaint.

Nov 11, 2020

Updated by vel717 I not yet receive refund but it marked as resolved. So open this request

Verified Support

Nov 25, 2020

Travel Triangle Customer Care's response Hello,

we are sorry to hear about your experience. We have made a note of your concern and are working on it now. We assure you that we will provide a resolution soon.

~Nirav

Verified Support

Nov 26, 2020

Travel Triangle Customer Care's response Hello there,

Concerned team has looked into your query and confirmed that you have an option to postpone your travel plan. You must decide and inform your new trip date at least one month in advance from 31 March 2021 to utilize the paid amount .

Hope that we were able to provide an appropriate resolution according to the situation.

Best Regards,
Nirav