Traveltriangle — refund in case of political turmoil in northeast

Address:

Gautam Buddh Nagar, Uttar Pradesh

Trip is being cancelled because of political turmoil in north east. Our flight partner cancelled flight and there is no way to reach there. Still traveltriangle is deducting money for cancellation that too for traveltriangle cancellation charges (Inr 500 per person).in this case atleast they should not impose any cancellation charges. I understand that agent charges is something which they can't avoid but at least they can waive off traveltriangle cancellation charges.
Also, on phone they are committing that situation in guwahati and assam are fine. They are putting their customer in a life risk. This is not the right representation of a company to customer.
Their manager (Md. Faruque abdullah) also mailed me with below message -
"as we know, cancelation policy is made to make things easier & smoothing. Before payment everyone goes through the cancellation policy hence there is clear consent of the parties. Sorry, we can't go against the cancelation policy."
What kind of message they are trying to give their customer?