[Resolved]  Tresmode — part of show sole come off

Address:Mumbai City, Maharashtra, 400036

Hi,

I bought a pair of black formal shoes from mumbai airport 4-5 months back and a part of the heel has just come off.

It’s surprising such expensive shoes can have such bad quality.

I don’t have the time to visit a treatise outlet and wait for 15 days. I will be buying a another pair and possibly throw these.

Would like to highlight however you are loosing a loyal customer.

Do let me know how you would like to take the same forward.

Regards,

Suvir davda
[protected]
+1 photos
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Nov 11, 2018
Complaint marked as Resolved 
Tresmode customer support has been notified about the posted complaint.
Verified Support
Oct 11, 2018
Tresmode Customer Care's response
Hi Team,

The shoe looks altered.
Any items that have been altered or repaired by an external repair service will not be accepted for refund or repair

Regards,
Tresmode Customer care
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