Tresmode — they are not responding to any of my calls or messages

Arpitt Singhal

Address:

Mumbai

I am afraid to inform you that inspite of clarifying from Tresmode Company regarding availability of both the shoes, I have made the online payment of Rs.6199. The link has been sent to me by Tresmode office only after confirming the availability of both shoes. But company has misguided me and fraudulently insisted me for making payment by telling that the shoes will be sold to other customer. This act of yours have definitely vanished the loyalty for your customers. And now after making payment, they are sending mail for non availability of shoe. Also they are not responding to any of my calls or messages.

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Tresmode customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2020

Tresmode Customer Care's response Hello Arpit,

Greetings from Tresmode!

It is very unfortunate that you had to go through a bad experience.

Allow us to inform you that we confirm the availability of the footwear as per the inventory data available with us. And yes, we do have the product available. However, after assessing the quality of the physical product before dispatching it to you did we find out that one of the product had certain quality issues.This is why only a part of your order was delivered.

In no way would we send a damaged product to our customers on purpose just to fulfill an order request.Thus, we unfortunately had to cancel the order.

As per the communication over email today, we have arranged for a reverse pick up of your order. Once we receive the product, we shall send it for a quality assessment. Upon confirmation by our QC department, we shall refund you with the complete amount including the shipping charges.

Thank You.

Regards,
Tresmode Customer Care