TRIP.COM — Didnt received my refund

Website:www.trip.com

Hello
I had booked flight ticket through trip.com on 13 april 2022. And Cancelled it later but till now I didn’t received my refund it’s been 4 months I didn’t received my refund. Whenever I contact agency they always tells me that they are waiting for airline confirmation and I contacted Air Astana they told me that agency should initiate refund. Trip.com
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