True Balance — no refund for failed transaction

Address:Bareilly, Uttar Pradesh, 243122

I recharged my number [protected] on 11 October wih true balance account on number [protected] for rs. 76 with my Union Bank debit card account no - [protected] which failed but amount debited but I received no refund for that. Not expected such worst service from true balance..
So i request the company to refund me back now as early as possible
Details are sending u in the screenshot below of transaction with order I'd ...
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Sep 02, 2017
Updated by Rochak Agarwal
I recharged my number [protected] on 21 august for rs. 25 with my bank of baroda debit card account no - [protected] which failed but amount debited
So i requested the company for refund but still not got any refund neither in wallet nor in bank account and no response too
I want my refund back now as early as possible
Details are again sending u in the screenshot below
Complaint comments 

Comments

Sir, today I have made a transaction for my jio number ([protected]) recharge of Rs.399. Money deducted from my account but recharge not done. My order no. is [protected]. Either my mobile number not get recharge nor credit my balance in my account. Please refund my money in my account.

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    Contact Information

    Bareilly
    Uttar Pradesh
    India
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