Truenet Commerce — no refund initiated even after 20 days of order cancel

Address:

Bangalore, Karnataka, 560029

Hello seller, i ordered redmi note 5pro (4gb gold) on oct 10 and cancelled order after 3 hours before dispatch. But even after 20 days neither mobile delivered nor amount refund initiated. I tried to cancel 12 times but every times got same message that 'we cannot refund amount'. Called flipkart support 20 times and mailed 3 times and escalated as well but no result. Every time fk support said once item reached back to seller then u will get refund, now my question is where mobile was disappeared between seller warehouse and fk warehouse. Their is inventory mismatch needs to be tracked on high priority, 20 days gone but no senior person is involved to handle this case or try to track item. I paid in advance so seller and fk are sitting ideal without worry, my amount got stuck and seller and fk is working casually. Let see if anyone take opportunity to look into this case.