Truenet Commerce — rog 2 phone not deliver yet

I ordered asus rog2 phone on 12th october 2019 via flipkart, it supposed to be deliver by 25th oct but will now nothing, according to the tracking it suppose to be packed by 22nd oct, but till now even it is not packed even.

I raised a complaint with flipkart but nothing, they simply saying sry, we can not do anything. The question is i paid upfront 38k, and it is being almost 17 days and no body here to listen to consumers.

The main culprit is asus india and the head of mobile devision who has come to many social media platform to launch asus product, now where is he? Are we always treat like 3rd world country wrt consumer rights?

My order number is = od[protected]

Kindly raise an escalate this to higher authority, would be a grt help. It would be a developed nation, this company got sued.