Tsspdcl — Non confirmation of electricity bill payment

Address:

Hyderabad, Andhra Pradesh, 501301

Hello,
My name is rajasekhar, i am contacting you regarding online payment issues for my electricity bill bearing service no[protected]...

Ir, i paid my electricity bill on 09 may the amount of 478 (actual bill amount is 468)... for this the payment reference number is txn ref no. ficm[protected] for rs. 478.00... i paid using icici bank savings account through net banking payment gateway is billdesk... i confirmed this transaction from both ends they are simply saying transaction was successful, but tsspdcl didn't credited the amount to my bill

Transaction details: from bank end
Reference id:[protected]
Transaction type:bill payments/shopping mall
Transaction date (dd/mm/yyyy) 09/05/2016
Transaction amount:inr 478.00
Remarks:quickpayservice
Transaction status:success


Bank people saying this message, and asking a confirmation of payment non-updation from tsspdcl:we inform you that the payment you made on may 9, 2016 for rs. 478.00 was successful with payment id [protected] with bill reference info qbprefid[protected].

And also they are saying :
Thank you for writing to payment gateway support.

This is with reference to your email dated may 14, 2016 regarding the status of afore-said payment towards said merchant.

We have checked the records and find that the below mentioned payment id ficm[protected] has been successfully updated at their end on 10/05/16

But till now tsspdcl didn't given me a confirmation, i don't know whats going on. simply bank people saying transaction was successful and tsspdcl saying we didn't received the payment. so sir finally i am decided to contact consumer complaints, so please help me


Thanks ®ards.
Rajasekhar