TTK Prestige Complaints & Reviews

I have purchased one Prestige Induction Cook Top Model Atlas 3.0 from Flipkart and the item delivered on 07/09/21. On 16/09/21 i.e. after two days of ending the return policy the item stopped working and whenever plugging electricity automatically tripped off.

Immediately I lodged a complaint to Prestige customer care and next day my complaint was attended one Mr. Mahesh, Prestige service center personnel, and took the damaged parts and told me to wait 02 days for repair of the item.

On 21/09/21 I contacted prestige customer care and they gave the phone number of service center and asked me to contact service center for the exact position of my complaint. I contacted the service center number [protected] and he told me that the work is completed and will deliver the same in the evening. As the service person is not came to my house in the evening I tried to contact the service center but he stopped picking my phone calls and on 22/09/21 again I tried and he picked my call and assured me any how the item will be delivered in the evening. Evening the same things in the previous day has happened and I contacted Prestige customer care and they are not helpful to give any clear answer and asked me to wait 25/09/21. I asked them if the item is repaired then why they asking me to wait?
After complaining to this site, they have delivered the repaired item on 23/09/21 and on 28/09/21 the same is stopped working and again I contact the service personnel and he took the machine on 30/09/21. Now the date 23/10/21 and the item is not delivered and whenever I contact the person same reply that item is under repair. I have lodged 04 on line complaints vide complaint numbers GUJA2295739, GUJA2340113, FUJA2347752 & GUJA2347862. Customer care is not responding and after purchasing the cook top more time it was with the service center than with me. Now I lost the faith in prestige company and I need my money back or a new piece instead of a repeated repaired one.

I had contacted customer support for repairing my induction, and they did come to collect on time. I submitted 2 parts of my induction with their representative. But now even after contacting them multiple times, there is no proper response. They have just vanished with 2 parts of my induction, I call them again and again but only to receive tactics to delay and no proper reply. It has been more than a month. The person who took the part doesn't even pick up my call.
This is beyond imagination from such a company.

Order [protected]. Date 5 th oct 2021.
Online bajaj finance EMI card direct purchase from factory delivered .
Invoice BFLMKPB[protected]. BHARATI SURYAVANSHI.
The product supplies with missing pan support. On on line complain pune 2327172 and 2328171 on13 th Oct 2021.was made.
No pan was supplies inspite online complain. Company supplying product with missing part and charging full.
No replacement arrogant fake poor quality product supplies. Prestige products should be banned

Dear Sir / Ma'am,

I am from Bangalore. I registered a service complaint for stove nearly 10 days ago. No one turned up till up. Fed up of calling your customer care executives, they always say the same dialogues that will escalate the issue and send the person.
Today too when I called they informed the same.

Kindly check about the same and help us out. The stove is not working, We have kids at home. Can't always buy food from out.
Please do send the technician as early as possible.

Swetha
[protected]

We have submitted the induction top for repair more than two weeks ago. the repair centre said they will be sending it back in a couple of days however, it has not been returned till now not even repaired till now. they don't even bother to update customer regarding progress of the work. its totally worst experience with the company

The sim mode of the gas stove is not working for both the burners. For instance, when I try to put the stove on sim/low flame mode while cooking, the flame gets off/vanishes. Also, I am unable to light the gas stove using a lighter. This has been happening from Day 1 of when I bought the stove.

Stove type: Prestige Marvel Plus Gas Table...

I have purchased one Prestige Induction Cook Top Model Atlas 3.0 from Flipkart and the item delivered on 07/09/21. On 16/09/21 i.e. after two days of ending the return policy the item stopped working and whenever plugging electricity automatically tripped off.
Immediately I lodged a complaint to Prestige customer care and next day my complaint was attended one Mr. Mahesh, Prestige service center personnel, and took the damaged parts...

Bought a TTK Prestige Product from Amazon.in with a 2-year warranty.
Now that the item has a defect, both Amazon &TTK want me to travel to their service centre to address the issue.
The service centre is in Navi Mumbai and will entail a 3-hour return commute and cost Rs[protected] fare that is higher than the item cost.

Both parties do not see any other option.

Prestige glass top gas stoves are like ticking time-bombs... we owned a prestige 3-burners glass top gas stove. Today me and my wife
were cooking lunch when out of nowhere the Prestige gas stove top glass blasted.
I immediately raised an emergency complaint but no one turned as of now.

They claim that glass top is shatter proof but its not.

A request for repair of broken glass of induction top was placed with the company in the month of Aug (Early Aug). I received a call from one of their business partners namely Classic Services stating that they have assigned responsibility to repair the induction plate. I was asked to pay the advance amount for procurement of glass required for repair. The advance amount was paid on 19 Aug 21. Till date the issue has not been resolved and their executive keeps on postponing the dates of repair. This creates a lot of inconvenience. May I request to highlight the issue to all concerned so that repair is undertaken at an early date.

Last two month mixer have coupler damaged problem, i submit product to service center on data 26.8.21, but there is no coupler available . if spare part not available why you are selling this type of product. can you tell me how many day i have to wait for repaire. i purchese many product of prestige but this product very very irritaed to me. next time i thinking can purchese pristige product or not.i personaly visit 5 to 6 time to service center but my problem is not solve yet. pl solve . thanks

I had purchased induction cook top P. 16 on 31 August 2021. And it's not working from day one. Problem not resolved from prestige and your side.

I returned one set idli cooker to RSC Cheenai for replacement vide complaint ref no.CHEN62042797 dt.26/07/2021. Even after 10 days I received no updates from them and therefore I frantically tried calling their phone no.[protected], provided in the job sheet. There was absolutely no response on this line for over 3/4 days. We have been exchanging e mails thereafter. Iam amused by one of their email which has offered me replacement of some of their other products instead of the idli cooker as they claim the idli cooker is out of stock. I have therefore requested for refund of cash immediately in the absence of replacement if idli cooker. This is pending with the company for over ONE MONTH NOW. KRISHNAN.

Horrible service..even after multiple reminders and follow ups and commitment given by Sameer from Mumbai branch that if the issue is not resolved we will provide refund/replacement...and these thief's vanished and never showed their face to resolve the issue..
Issue pending since 13th March

My name is ajeesh chandran i have bought a prestige chappathi maker from jaya steel house kottarakkara around nov 2020 after few months o[censored]se i received a massive shock from that while i was ising it . I have submitted it to the shop where i bought it from. Its been 3 months and i am ignored despite of often complaint and visit to the shop. I have enough videos and photos to substantiate my complaint. This is my last attempt to seek justice from you as am moving to consumer court after waiting for 2 days. The item is still under warranty and am neglected as a consumer despite i have faced a life threatening situation. The physical damage has happened after i submitted it for repair. Looking forward to hearing from you.

मेरा गैस चूल्हे का टफन ग्लास टूटने की कम्प्लेंट दिनांक 07 अगस्त 2021 को की थी जिसकी शिकायत नम्बर COMPLAINT NO: INDO2184587 & CUSTOMER CONTACT [protected] था आज दिनांक 19 अगस्त 21 तक आपके यहाँ से कोई रिप्लाई तक नही आया! आपके जैसी बकवास कम्पनी क्यों धोखा दे रहे हो यदि घटिया प्रोडक्ट बेच कर सर्विस नही दे पा रहे आपसे तो अच्छा मेरा लोकल ग्लास गैस बर्नर 4 साल चला था वापस वही निकाल लिया है ! प्रेस्टिज नाम बदल देवे क्योंकि अब आपकी मोनोपोली नही चलेगी ! घटिया प्रोडक्ट की सर्विस नही दे पा रहे तो क्यों लोगो को धोखा दे रहे हो !

Sir
Maine 15/07/2020 ko Raju steel katihar se ek kattle liya tha aur jab se liya hai tab se hi ussmein problem aa raha hai.kai baar aapke disriubutre se bola hai har baar repair kar ke milta hai aur 2-3din mein phir se kharab ho jaata hai.

Hi,
This is regarding the gas stove that we purchased from TTK Prestige Limited from Orion Mall Panvel on 22nd October, 2019 with a guarantee period of 2 years. It is pertinent that on 13th July, 2020 the gas stove bursted and the glass on the stove was shattered. My mother was using the stove, we are thankful that she did not incur any injuries however, the glass was under lifetime waranty and since then we have been trying to get in touch with the company, via their customer care department and also registered a complaint with them bearing registration number MUMB2127402. That the Company asked for submitting the images which was submitted at the earliest to them, the company is not acknowledging our grievances now and has not responded till date.

Please ask them to repair/replace the gas stove.

Consumer Details:
Name- Roshan
Address- Marathon Nexzone, Wing Avior, Room No 1705, Opp JNPT Highway, Palaspe- 410206
Contact- [protected]
Email- [protected]@gmail.com

Hi Sir
submitted my compliant two times on same subject, again reminding you..
i brought new pressure coocker at your outlet located in PM PALEM madhurawada vizag on 03.07.2021.
it is not working properly, given at outlet two times but with out solving the problem they returned me. Again same problem repeated, as they suggested handovered both Coocker and Warrenty card at outlet for replacment.
Problem is : Steam and water leaking form top even on low flame, entire coocker getting overheated where there is a chance of burst.
Almost one month over till date no response, request you to do replacment. I dont want the used one.

regards
L.Rambabu
[protected]

On 26th Jul i've registered a complaint with TTK Prestige customer care that my Prestige Schott glass 3 burner gas stove's glass is broken out of heat produced, its a lifetime warranty product for glass but from the time of complaining my issue, customer service department is very lethargic and has been asking for a bill copy which we missed. When approached the agency which has sold us the product denies to issue the bill copy by saying that they do not retain any bill copy beyond 3 months??!!! I've been regularly following up with their call center and executive whoever attends the call assures of closing the complaint but nothing moved so far. Very irresponsible attitude!!! Please do not believe the life time warranty tags as these people play game with these magic letters and do not wish to understand what customer thinks.. Just waste of money & time