TTK Prestige Complaints & Reviews

I purchased a prestige pressure cooker 3 years back and recently a hole created at middle of the outer lid during cooking. And i visited the prestige regional service center, Cuttack but unfortunately they refuse to repair/replace the product mentioning that this is due to misuse of products and also mentioning that they only replace product free of cost only if the manufacturing defects arises within 2-3 months of purchase.
If they replace product free of cost within 2-3 months of purchase then why the company mentioned 5 year warranty on this product.
In the term of misuse they are playing with the customer because my product has no physical damage and has no clue that this hole is made physically even i can prove it.

But unfortunately they unable say what type of misuse, how it is misuse.

I purchased Prestige elegant 750W mixer grinder on 24/10/2016, The product holds 5 years warranty on the motor. Now the mixer got some repair with motor and I visited the service center 2 weeks ago but no proper response and they straight away denied to provide the service and the person at service center was lack of knowledge and interest to provide the service.
I got disappointed due to the irresponsible response.

Now the product holds approximately 85 days of warranty period Hence you people cannot deny providing the services. I do have a tax invoice bill copy and warranty card with me. Please check and do the needful.

Service center details:
Prestige service center
Opposite: Andhra bank
West Maredpally
Sec-bad.

I booked a complaint on 26/07/2021 through toll free no with complaint no:
HYDE2154878, but till no local service center person called me for the problem, i repeatedly calling customer care but of no use, we are facing so much problem while cooking, the product under warranty, please take necessary action against negligence in customer service.

AT 12.45 Pm on[protected], Rice was making from Pressure cooker, After some time of 1st Whistle Cooker got Explosion resulting in My wife back burn injury & head Injury.

Safety valve not opened for 2nd whistle

Fusible plug not melted resulting in explosion instead of Pressure re;ease

I have purchased a prestige water bottle of 1 litre from Mega Kitchen store, Anand Nagar, Nagole Bandlaguda, Hyderabad-500068 on 09/11/2020. However, the prestige water bottle was not working (heating not working), so I handover to Mega kitchen Store from where I purchased it in May 2021. It's already going to complete four months, but I do not get my bottle after repair until now. I contacted shop owners regarding this, but they said they already register to complain (complaint number is HYDE[protected], but it's getting delayed by the company. I already mail customer care of the company and contact them through call also for the last 1 month but not get any solution.

I had purchased Prestige Magic Glass Top GTMC 03 on 31.12.2019. Recently in month of June'21 the toughen glass got broken. I have raised the complaint to their customer care and they agreed to replace it under warranty but when their local executive contacted had asked Rs 1200/- to replace the broken toughen glass.

My Docket No is 2862564

Bought a wet grinder on Aug 4 2020 till now so many service have been done.

I need a replacement on it or refund the amount. There is no proper response from service person also.
The product is useless for us and filling the space in kitchen that's all.

I had purchased 2 flasks at prestige website on 23/5/2021 and received on 08/06/2021.But the flasks didn’t open. I have returned the flasks aswell . Now almost a month am trying to get the refund which is being dragged by prestige .

The prestige jar is getting heated and can't run not even 1-2 minutes, and non gets melted up.
I need someone look into this and get the service.

I had raised a complaint on 13th March 2021 for the gas stove that was purchased on 12th March 2021.have been following up with Nitin Pawar from Mumbai branch but the issue is still not resolved.. thought I was assured that the part will be replaced... prestige doesn't even reply on mails
Complaint no. MUMB1961170

My prestige gas stove knob has brokening and this is the second time that the knob is keep on brokening, when ever we call call centers they wont send there technician nor there technician will atleast give a call and enquire what is the problem. They are playing with customers if gas stove got leakage and if any accident happens will prestige company take that responsibility. In our home old age peoples are there and I am very afraid on gas stove and we should be very cautios and company should provide good service. Today dated 09.07.2021 technician arrived and he is trying to put some other knob which does not match for that model. After customer gives complaints specific to knob how come they can come to service without spare. Is this a good service, for the same knob this is the second time it is happening and they keep on tell that there is no spare this has proved that there product quality is not good and they do not maintain the spares which is required for service. I asked for product replacement for this technician should tell itsims, it is customer who pays there hard earned money to buy the product why technician should certify. This means is customer telling lies or else let prestige company come up with correct spare appropriate to mode and fit the spare else company should replace the product for me or let us pay back my money as I am no more interested in prestige product and also I got a very good experience of there prestige service.
please help me to replace the product or else let us pay back my money.
Compliant Number: BANG2113892
Thanks and Regards
kannan

The worst services i can say

i brought vacuum clear in aug 2020 and start use in feb 2021 in 1st time only the machine got fire and i had complaint in Feb 2021 since that time people are saying we are sorry for not attending the call . even today also they are not responding properly. the very un favorable worst and most poor services i can say.

this is the 1st product which i brought of prestige but let me tell you that is the last product which i buy no further prestige in home.
Customer care is the worst reverting people saying they need time again and again to highlight the same issue

Date of Incident : 30th June 2021
Description: I had raised a complaint about non working mixer due to wire short almost 2 weeks back on 30th June .
They had raised complaint with No : BANG2096608.. Have been trying to follow up every single day and they keep saying we're sending and still no one has contacted back. Horrible after sales service. Never will buy any product from Prestige ever again.

I had bought a GST royale plus Schott glass top GT04 through the Amazon app on 06/05/21. I got delivery on 13/05/21.

On 03.06.21, while cooking dinner, Suddenly a blasting voice came, and the whole glass top Broke Down. Fortunately, no Casualties happened. But, This is very dangerous.
I complained to the call center on 04.06.21 and also dropped an email to their website. However, neither they responded to my emails nor calls. I am following up on the matter for the last month, but they simply attended the ring and said your problem would resolve. But to date, it has not been resolved; I am using the borrowed gas stove for the last one month. So, I request you to please treat this complaint as urgent and arrange to get it resolved.

My complaint is firstly i received damaged piece of automatic mixer grinder. Then i asked them to refund my money but they did not refund the money. Its been more than 7days they are also not responding to me. No email no msg.
my order is 16996015. Kindly do action on this please its my moms gifts money please i need my money back please.

Bill no 11586/dt 27/06/2021.vruddhi appliances madinaguda Miyapur.
The gentleman gives poor customer service.talks loose.has no value for time nor money.
Regards
Prasad karumanchi
[protected]

My prestige GTMC 02 SPL gas stove is not working properly and making sound which is not good

I bought a mixer grinder and it's stop botton is not working after 1 week, now the company is not taking interest in repairing or exchanging the product.
I've complained from 23 May.
I've the complaint number also.

The products being sold by reputed companies are bought based on the credibility they impart however recently I have found that to not be the case more than often.
I had bought prestige mixer grinder on 5th of April 2021 and it has already started malfunctioning. The customer care has been apathetic and couldn't help in the slightest, sighting one reason or the other. Yet another brand failed to deliver on its vacant promises.
I want refund as early as possible and want to return the product . And the mail id that they have provided is not functioning, thus leaving me with no options.TTK Prestige Ltd even they blocked my mail.

Sound is coming from wet grinder PWG 01.