TTK Prestige Complaints & Reviews

I had ordered a Prestige grain grinder on 07.03.2023 through ttkprestige website against order no.[protected] which was received at my residence on 15.03.2023 around 5:30 PM. On opening the device, it is found that there is a hair line crack on the upper granite. Further, the stones/ granite is rough in such a way that it seems to grind itself alongwith the grain. Also, the cover of the hopper is not smooth. It may kindly be noted that the product has never been even plugged in due to fear of further damage.

I called [protected] & [protected], the numbers provided on ttkprestige website multiple times, but none attended my call. Then from google I got the no.[protected], the IVR finally transferred my call to the customer representative who gave my head office no.[protected]. The machine informed that the no. I am calling in currently available. Every time I call this no., I get the same message. Meanwhile I called back customer care no.[protected] again, who informed that he can only arrange a technician visit and cannot help in executing return.

All websites provide the facility of return within a certain span of time. If they had no return policy, the same should have been informed at the time of placement of order. However, no such information was provided. The product I ordered is neither in usable condition nor is there any assurance that if they provide me with the same product in exchange, it would be any better. Thus, I am pursuing a refund of money in return for the product. Also, my experience of buying product from ttkprestige website is horrible as it is just waste of money, as the product showcased on the website is not up to the mark and there is no way to look and feel unless one gets the same in hand.

12 Leter pressure cocker blast and cause major damage to our kitchen.

I bought a gas stove from your company Model No PEBS03 L.My gas stove button is damaged.There is a rattling sond when filling the gas.So please come fast and solve my problem.Gas stove already in warranty period

I am Harshavardhan, I purchased the Prestige SVACHH Gas Stove model GTSV-04 on 07/11/2022 During the use of stove, on 19/02/2023, toughened glass (having 5 years warranty) of the stove has broken and hence i stopped using it.
Immediately i raised the complaint with the Customer Service team vide Job no BANG[protected].
Even after 18 days of registering the compliant and with multiple follow ups, my complaint not addressed and the product lying damaged and unused.
Best solution for the problem is to replace the broken toughened glass by a non breakable plate (Preferably Stainless steel)
There is no basic courtesy by the company and their customer care to reach out and provide any update, leading me to spend on an average0.5- 1 hour per day trying to reach out their customer care to find solution.

From 03/12/2016 it was working but yesterday in night in close condition the front panel big glass got burst automatically please attend as it is very serious and may cause accident.

Product purchased in aug 2022 and not used it feb 2023 as our house was under construction..knob broke with in a weekz use and not avlble anywhere. Amazon has a generic brand knob and is veryexpensive.

The top glass broken unexpectedly while cooking again. Thankfully no one got hurt. What type of glass are you using? I've never encountered this at anyone. It was broken last time approx 168days ago, the engineer came and replaced it. But gain it broke.

My new Induction Stove stopped working within a month. When I called TTK Prestige Customer Care, they promised to send a Technician at Home within 2 days and get it repaired. They haven't done anything in last 15 days after 10+ calls from me. They just give me some random number to contact stating they are Area Service Manager, etc. and waste my time.

Today they are saying they don't know how much time it will take to repair it. Their behavior is also rude now.

Kindly look into this and get the needful done as soon as possible.

I ordered an item through their website .un fortunately the item didn't get deliver .when I called after 13 days of delay the customer care representative told me that the item is returned as the courier partner couldn't find my address in hyderabad city neither they called me also.
Now the amount refunded was 620 rs to my account which I paid through bank and the remaining voucher amount of Rs 2000 was not credited back.Its been 80 days, 70 calls, 30 emails still they are making fool of me saying the issue will be resolved soon.
Details
Order no[protected]

My brother Mr. S.Lakshmi Narasimhan presented me the above said mixer Grinder on account of my Birth Day. Hence he placed an order with Amazon vide order no.[protected] dated 28th January 2023. The above said item was book to my address at Erode

S.Venkatasubramanian, 115, First Cross Street, Bharathi nagar, Moolapalayam, Erode - 638002, tamilnadu.

Yesterday I got the delivery of the same through Amazon and the name of the seller is Retailz Private Limited, Kasaba Village, Anekal Taluk, Bangalore urban District, Bangalore.

In this regard I would like to bring to your kind notice that the invoice is not visible properly since the printout was taken in the wax sheet. Every now and then the letters ot the invoice are being vanished. This invoice is for Transporter.

Hence In this regard I want a proper Invoice to be taken printout on good paper otherthan wax sheet and the same may be sent to my mail

[protected]@gmail.com

Food sticks in the cooker everytime while cooking

Wanted to buy Prestige KETTLE since it is the only MADE IN INDIA product that could be found from a reputed manufacturer (one other option was Crompton Greaves but it was mostly Chinese make) so bought it. Felt kind of proud! Looks like some kind of glue has been used to stick (join) the nozzle to the kettle body. Since the first time it was put to use, there is a white residue that is leaking from the joint and it has created a visible but irremovable white stain. No matter how many time it is washed or wiped, it stays. While the intention behind this MAKE IN INDIA was to produce world class products at competitive prices and show the world our inherent capabilities, that objective has been lost in the process. With supply chain/logistics issues with Chinese imports, it has been a boon to Indian manufacturers to flood the market with such shabby products one side and increase the prices without any rationale, on the other side. GOI has to intervene at least to have control on pricing. This kettle for instance is double the price compared to China origin product. Of course it might not be possible to achieve even Chinese quality straightaway (give them their due, China has really gone a long way in quality these days) We have a really long way to go - from stop talking to start doing. And doing things right.

Dear Customer, for job no. PUNE[protected] Delight code is 883783.Non-Delight code is 758066.Please provide the right code only after job completion. Click here to download - https://bit.ly/38hQBxj T&C - TTK Prestige Ltd - Kapture

Hi, I bought the prestige stove thinking that good brand and good service, I did the mistake, service is worst, they are fooling me since a month, I have spoiled my health placing the food order from outside though I may not afford the new one also it will be waste of money. Please take the strict action against the company. Paying the product tax is pain also bearing product loss is biggest pain.

Purchased juicer in prestige right after 10days it stopped working and given to service in happy enterprises which is authorised service centre in arundelpet guntur on august 9th 2022. Since then i have visited 4times but no response now thy was saying management had changed we cant do anything . And no clue about my product its been 5 months

I purchased juicer in prestige right after 10days it stopped working and given to service in happy enterprises which is authorised service centre in arundelpet guntur on august 9th 2022. Since then i have visited 4times but no response now thy was saying management had changed we cant do anything . And no clue about my product its been 5 months

Had raised service request( as it was showing error code E8) n panel stickering for the induction cook top on 7th of December. They provided the job number(BANG[protected]) n told with in 2 working days they will take the product for service but they didn't turned up. After continuous followup they picked it on 15th of December i.e after 8 working days. They kept the induction cook top in service center for 15 days but issue is not solved. First error code E9 was showing but once it came back from service now error code E8( according to manual they have left coil sensor open) is showing which didn't happen when gave it for service. The technician who had come to deliver the cook top is not responding for calls n ttk customer care gave service centers number there no one is picking up the call... When they delivered the cook top on 30th they charged ₹700 for fixing the cook top... I don't understand whether they fixed it or made it even worse... Pathetic service from TTK customer care and service center.

I bought this gas stove on 05/03/2021 now . but it's glass get suddenly broken and it stopped working. I have registered for service on 7 Dec 2022. But today it's a 29 Dec 2022 . I have not yet get any solution. I am calling them so many times they are not giving any solution. In starting days they were receiving my calls but now they are not receiving my calls also . It's very irritating for me and i am suffering a lot due to this. Please look into this complaint no-GHAZ[protected] or Head Office call [protected] 8 times call . call not received Costumer Care call 6 times complaint not response

I registered a complaint on 19/12/2022 regarding my gas stove not yet resolved and service agent and area manager not responding to my calls.As it is regarding my gas stove I am in a big trouble about it as am anxious too.Kindly do the needful as early as possible

I bought an electric chopper from TTK Pretige showroom in Saligramam Chennai. After using for 2 day, the chopper is struck in between and once it struck, it is not running again. The chopper quality is also good. When we approached the showroom they ask to go to service center. We need a replacement piece.