TTK Prestige — defect product - prestige pcj 7.0 juicer

Hello sir,

I bought prestige pcj 7.0 (500 watt) centrifugal juicer suitable for fruits/ vegetables juicer in amazon on 04-sep-2018.

Within 20days it is not working and i called prestige customer care and raised a complaint on 26-sep-2018.

Service person (Rajkumar) from tiruchengode, namakkal (D. T) reached my home and viewed the product he informed that motor is not working.

After a week i tracked with him, he told motor stock is not available in the company, and then he asks me to contact trichy service spare head manager (Saravanan).

I contact that person he told due to some issue in the company, the motor stock is not available in the company.

After a month i contact rajkumar he is not at all pick my call

I contact saravanan he collects my compliant number after that no response.

Prestige is a standard company so that i purchased the product but am fully disappointed you people handling the customer service.

In the company which won't have a single juicer motor, then why are you sell the product in the market?

I used the juicer 4 times only, after that motor is out, this the stand quality you are manufacturing.

I didn't get any proper response from your side so i am going to file a complaint in consumer court asap.

Almost 45days you people are playing but still i didn't get any solution.

If the motor is not available, replace new juicer machine why you people are playing with the customer.

Please escalate to a higher level.

Complaint no: tiru96182
Date of complaint: 26-sep-2018
Name : selvarahav