TTK Prestige — kitchen hob installation due from 2 months

Address:

Dehradun, Uttarakhand, 248001

I had ordered a prestige 40557 kitchen hob glass to 3 burner auto ignition gas stove (Black & white) on 1st august 2018 through amazon. My order no. Is #[protected], delivered for dehradun.

The installation executive visited my house 2 days after the delivery of the product & was trying to install it without proper taping/fixing to the kitchen slab.

When inquired about the incorrect practice, he left the hob without the installation & stalled the work for indefinite time but took the installation charges.

Since then, i have raised multiple tickets through through their helpline phone no.[protected] as well as via e-mails. Two of them being ghaz3304389 & ghaz3304380 but to my surprise they could not fix a mundane request like fixing a kitchen hob properly.

On 14th september 2018, a branch manger - prestige - dehradun, by the name of pawan sharma (Official contact no. [protected]) responded stating that he would get the issue fixed but to no avail.

I am highly disappointed by this careless nature of an experienced & valued brand like prestige to provide a basic service like proper installation of kitchen hob.

This incidence discourages me to go for this brand again & would like prestige to take a strict action against the negligence shown by the branch manager - dehradun & provide a quick, immediate and satisfactory installation of my kitchen hob.