TTK Prestige — service center has not even initiated the work even after registering complaint online

Address:

Aqua Mineral Care, chaman plaza in front of 1 no. get, Raisen Rd, BHEL, Bhopal, Madhya Pradesh 462022, Bhopal, Madhya Pradesh, 462022

I bought an electric kettle model name pkgss 1.7 and it had stopped working i went to a service center which is very far away from my place still i went there and they repaired it after a few months it again stopped working this time i told the customer support executive to help me reach the nearest branch cause i m a college going student and i m not free very often they suggested a place i went there its name is aqua minerals care they said we dont have the even yet we are registering your complaint please visit after afew days i called them yesday they said that the element has been shipped we will help you at the earliest but today when i called them they talked so rudely they were saying that please do not call so many times and stop asking the same question over and over again at first i was really not expecting such a pathetic response but for 5 days i have been only waiting.