TVS Credit Services — Worse Behaviour From TVS Credit Used Car Loan Collections Team

Address:	II, III & VII FLOOR, BRISTOL TOWERS, 10, South Phase, Thiru Vi Ka Industrial Estate, Guindy, Chennai, Tamil Nadu 600032
Website:	www.tvscredit.com

Good Day Everyone,

This is Sri from Chennai who is having an existing auto loan with TVS Credit Finance. Though I wasn't well in my health and financial situation, I was not able to pay my last few months of EMI's.

The issue is not about arranging the amount to pay the EMI...however TVS Credit have sent 4 collection agents + a retired police Sub Inspector (Not Genuine) and threatened me and my family members including my wife and 18 years old daughter on January 05th of 2024.

Rajesh @[protected] called me around 4:;10 PM on January 5th of 2024 as I have picked the call and confirmed that I am affected by covid from Dec 23rd of 2023 and will feel better after 2 days of speaking. As soon as I hung up the mobile...he came home directly with 4 + folks who were very vulgar in their language.

Started taking photos of my wife and daughter and threatened me to pay immediately or to surrender the car ?

I have the entire video of these rude abusive and life threatening situations happening to me as I want to consider it as a Nightmare. Whilst I have escalated with the TVS Credit on the same evening...still no one has spoken to me in order to understand what happened ?

I have even tried reaching Kanna the Regional Manager @[protected]...he is not bothered and tells me to pay the EMI or to surrender the car. Once again Kanna the Regional Manager within TVS Credit on call confirms that he will send the same team on the following day for follow up as I have the call recording on this as well.

I have raised an escalation with the TVS credit grievance email address with sufficient proofs but no response as such so far !

On the following day January 6th of 2024, the same TVS Credit team visited my nearby house police station and filed a complaint that I had threatened them and used abusive words towards not paying my EMI adamantly.

Though I am not feeling well with high fever, I have travelled to the police station and met the sub inspector and explained the situation. Seriously speaking, the police understood my issue and asked me to write a formal letter to take this civil dispute to court.

In summary, kindly don't rely upon TVS Credit Finance who has goondas and doesn't know the meaning of customer service. Don't ever trust TVS Credit as they behave worse to the core.