TVS Motor — Poor service

Hi I purchased TVS scooter from your authorized dealer in Sahibabad “Dhamiza” on 14 July 2015. At that time they charged me for the insurance policy for the vehicle and now it’s being more than 5 month I have not received any insurance letter either from the insurance company or from your dealer. I contacted them multiple times but only I am getting is the assurance nothing else. Every time when I complaint about this they ask me one or the other thing but no action taken till now and after multiple fake call back promises no call till now. And even at the time of purchase of the vehicle they informed me that sir we will provide you 5-6 free service and they didn’t informed me that only the labor charge is free not the servicing. I doubly checked at that are you sure I will get the free service they said yes. They never bothered to provide me the correct information. And at the time of servicing they charged me Rs 600. This is not fare because you provided me the incorrect information. I feel like cheated by your company. Being a big brand in the market I never expected this from your company. Like to know that till next date of insurance renewal I will get my papers or not. Being a loyal company, which I have faced till now I do not expect anything from you. Please provide me my papers so that I will not be charged chalan by traffic police. I AM GOING TO POST THIS ON SOCIAL MEDIA ALSO SO THAT REST OF THE PEOPLE WILL ALSO KNOW THAT HOW QUICK AND GENUINE SERVICE YOU PROVIDE TO YOUR CUSTOMER. my id [protected]@gmail.com